The bell of the new fiscal year has sounded, and Shanghai Zhengcun has entered the year of Jiachenlong with its head held high after 24 years of endeavor. Looking back on the progress of Shanghai Zhengcun from scratch, from small to large, from weak to strong. In the past 24 years, we have continuously created one Zhengcun miracle after another, and continue to win the trust and praise of customers. Among them, good communication plays an important role.

Shanghai Zhengcun, in the course of 24 years of struggle, constantly sum up experience, learn lessons, combined with the actual situation of the enterprise, established a set of internal and external communication skills suitable for its own development, integrated into the Zhengcun culture. The communication culture of Zhengcun is embodied in the following aspects:

1 Good habits of active listening (information reception)

Through active listening, the specific needs of the customer can be captured, thus avoiding misunderstandings and mistakes. When interacting with customers, the order delivery specialist should be patient and enthusiastic, responding to customer questions and concerns in a friendly manner.

2 Clear and accurate expression (process handling)

Clear and accurate expression is also an important part of communication skills. The order delivery specialist needs to communicate the latest status of the order to the customer, such as the first time to reply to the customer when the order is received: the order has been received and reviewed. Reply the customer with specific delivery time and other important information after the review is completed. Use simple and clear language during the communication process to ensure that the customer can understand.

3 Accuracy and timeliness of information (feedback)

3.1 External

The order delivery specialist should provide timely feedback to the customer on the progress of the order and let the customer know that their needs are being met. Feedback from customers is also needed to improve workflow and service quality.

3.2 Internal

The order delivery Specialist should work closely and orderly with production, quality and logistics to ensure the smooth delivery of orders. Timely and accurate communication of information and coordination are essential. For example, when there is a sudden large increase in customer order demand, the order delivery specialist needs to convey the information to all links at the first time, and everyone should make a response plan in advance.

4. Build excellent team cooperation and effectively improve internal communication efficiency (anomaly tracking)

In the production process, the production department meets some difficulties, which may lead to delivery delay. The order delivery specialist needs to understand the specific situation at the first time, give feedback to the customer at the first time, and formulate some alternative plans with the customer to meet the normal operation of the customer's production at the first time.

This is the communication culture of Shanghai Zhengcun. Through excellent communication, Shanghai Zhengcun's corporate image of humility, hard work, self-esteem and self-improvement is shown to every customer. Let customers feel that the smiling people of the village constantly serve them.